Refund Policy

Every website is $497 and includes 1 hour of implementation and training. Here's exactly when that's refundable and when it isn't.

The short version

If something is genuinely broken and I can't fix it, you get your money back. If you've already used your implementation and training call, that hour has been delivered and isn't refundable.

14-day fix-or-refund window

You have 14 days from purchase to raise a problem. If the website you bought doesn't work as described and I can't resolve it, I'll refund you in full — no argument, no restocking fee.

Before your install call

Haven't booked or taken your 1-hour implementation and training call yet, and haven't downloaded the source files? Ask within 14 days and you get a full refund.

After your install call

Once the call has happened, the training hour has been delivered and is non-refundable. If the website itself still isn't working after the call, the website portion is still covered by the fix-or-refund window above.

What isn't refundable

Change of mind after the files have been downloaded and installed, a decision to build something different, or a request to reverse a purchase made months after the fact. Because these are digital files delivered instantly, I can't take them back.

Chargebacks

Please email me before opening a dispute with your bank. Almost everything gets sorted the same day, and a chargeback just freezes the conversation for both of us.

How to request a refund

Reply to your purchase confirmation email with your order email and the name of the website you bought, and tell me what went wrong. Approved refunds go back to the original payment method within 5–10 business days.